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Customer Supply Chain Manager

Salary Competitive
Location Uxbridge
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Contract Type}, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Customer Supply Chain Manager

About the Role

Are you ambitious, commercially curious and ready to take real ownership in a fast‑moving environment?

We’re looking for a Customer Supply Chain Manager to play a key role in driving service performance for one of our most important customers. This is a high‑energy, customer‑facing role where you’ll sit right at the centre of customer relationships, commercial decision‑making and day‑to‑day supply chain delivery.

You’ll work closely with the customer, production sites and internal commercial teams, managing demand, service and communication end‑to‑end — with a real opportunity to make your mark, influence outcomes and build a strong supply chain career.

Department: Commercial
Location: Uxbridge (Office‑based, customer‑facing role)
Reporting to: Director of Sales

The role is fully office‑based in Uxbridge, reflecting Pilgrim’s Europe’s collaborative way of working. We believe being on‑site helps teams move faster, learn more and deliver better outcomes together.
Regular travel to customer locations and sites is required, as face‑to‑face engagement is key to success in this role.

What You’ll Be Doing

  • Be the go‑to supply chain contact for the customer, building strong, trusted relationships
  • Own service performance from order to delivery, driving high availability and fast issue resolution
  • Lead daily service calls, working closely with customers, sites and commercial teams
  • Create clear, actionable service reporting with root‑cause analysis and improvement actions
  • Manage short‑term customer forecasts (CF) across core and promotional volumes
  • Support medium‑ and long‑term planning including base volume, bird planning and promotions
  • Plan and manage peak seasonal periods such as BBQ season and Christmas
  • Develop contingency plans with site planners and communicate clearly with customers
  • Drive supply chain improvements across service, waste reduction, cost and sustainability
  • Attend sites regularly to stay close to operations and influence outcomes
  • Use systems and data to simplify processes and improve decision‑making

What We’re Looking For

This role is ideal for someone who enjoys pace, problem‑solving and working with people.

Essential

  • Experience in a Supply Chain or Commercial role
  • Strong communication skills and confidence working with customers
  • Highly organised, proactive and comfortable juggling priorities
  • Analytical mindset with strong attention to detail
  • Resilient, positive and solution‑focused
  • Flexible approach to working hours when the business needs it
  • Willingness to travel regularly to customers and sites

Desirable

  • Experience in a customer‑facing supply chain role
  • Understanding of UK & Ireland food supply chains

Degree preferred but not essential — attitude, drive and capability matter most.

 

Why Join Pilgrim’s Europe?

  • Take on a visible, high‑impact role with real responsibility
  • Work hands‑on with customers and senior stakeholders
  • Build strong supply chain, commercial and relationship‑management skills
  • Develop quickly in a fast‑paced, supportive environment
  • Be trusted to make decisions and improve performance
  • Competitive salary, performance‑related incentives and development opportunities
  • Join one of Europe’s leading food businesses with real scale and ambition

Ready to Make Your Mark?

If you’re driven, customer‑focused and looking for a role where you can learn fast, build credibility and make a real impact, this could be the perfect next step.

Join Pilgrim’s Europe as a Customer Supply Chain Manager and help shape how we deliver for our customers — every day.

Apply now and start building your future with us.

Pilgrim’s Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.

Across Pilgrim’s Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim’s Europe team are based in our Pilgrim’s UK, Moy Park, Pilgrim’s Food Masters and Pilgrim’s Shared Services businesses.

Determination

Simplicity

Availability

Humility

Discipline

Sincerity

Ownership

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